Privacy Notice

Last updated: August 2026

RRC Crane Hire Limited respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, how we use it and your rights.

Who we are

RRC Crane Hire Limited is responsible for the personal information we collect.

Company number: 10602404

Registered office: Unit 31 Miners Road, Llay Industrial Estate, Llay, Wrexham, LL12 0PJ

Telephone: 01978 852254

Email: info@rrc-cranehire.com

Website: www.rrc-cranehire.com

Information we collect

We may collect personal information when you contact us, request a quotation, use our services, work with us as a supplier or subcontractor, apply for a position or visit our website.

This may include:

• your name, company and contact details;
• information about enquiries, quotations, projects and site requirements;
• customer, supplier, contract and payment information;
• project, health and safety and insurance information;
• correspondence, complaints and claims;
• recruitment information; and
• website usage and technical information.

We usually obtain information directly from you, although we may also receive it from organisations you work with, customers, suppliers, subcontractors, professional advisers and other relevant third parties.

How we use your information

We use personal information to:

• respond to enquiries and provide quotations;
• provide crane hire, contract lifting and related services;
• manage projects safely;
• manage customer, supplier and subcontractor relationships;
• process contracts, invoices and payments;
• meet legal, regulatory, insurance and health and safety requirements;
• deal with complaints and claims;
• protect and operate our business and website; and
• recruit employees.

We only use personal information where we have a lawful reason to do so. This may include performing or preparing a contract, complying with a legal obligation, our legitimate business interests or your consent.

We may occasionally send relevant marketing communications where permitted by law. You can opt out at any time by contacting us.

Sharing your information

We do not sell your personal information.

Where necessary, we may share information with trusted suppliers and service providers, including subcontractors, IT and website providers, banks, accountants, insurers, professional advisers and regulatory or government organisations.

Some technology providers may process information outside the UK. Where this happens, we take appropriate steps to ensure your information remains protected.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, contractual, insurance, financial and regulatory requirements.

When information is no longer required, we securely delete or anonymise it.

Your rights

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you;
• ask us to correct or delete information;
• restrict or object to how we use your information;
• request the transfer of certain information; andwithdraw consent where we rely on it.

You can also object at any time to your information being used for direct marketing.

To exercise your rights, contact info@rrc-cranehire.com.

Cookies

Our website uses cookies and similar technologies. Essential cookies may be used to make the website function. Other cookies are used in accordance with your cookie preferences.

Further information is available in our Cookie Policy.

Complaints

If you have concerns about how we use your personal information, please contact us at info@rrc-cranehire.com.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this notice

We may update this notice from time to time. We will always publish the latest version on our website.